what payment methods do you offer?
you can pay with your credit card (mastercard, visa card, american express) or apple pay and google pay.
how can i use my promotion code?
when you have finished shopping and go to the checkout, you will have the opportunity to enter the promotion code under the order summary.
what is your delivery time?
the normal delivery time is between 3-5 days. you will receive a confirmation by email when the order is registered, as well as when it is shipped and delivered. this email includes a tracking number which allows you to easily track your package.
where do you ship to?
we ship to all eu countries.
return and exchange
if the product doesn’t live up to your expectations whatever the reason is, you can make use of our 100 % satisfaction guarantee. just contact us and we will solve the problem.
i placed a wrong order
just write us an email at email@example.com and we will check up on your order. if the order isn't shipped we will cancel it. if not, you can return the wrong item free of charge once the package has arrived - and then place a new order.
i received a wrong or broken item. what should i do?
first of all, we're really sorry. please contact us here or send us an email at firstname.lastname@example.org and we will immediately arrange an exchange.